Horrible experience

<p> My dad bought me a car in 2013 and I said I wanted miway to be my insurer as my friend advised that they were very good. It was then insured under my dad's name and me as a primary driver of the vehicle.I never had an accident till 26 Dec 2016, which was the holiday as the car was drivable but windscreen was damaged I drove it home and called miway on 28dec and they requested pictures on the car and statement of what happened then that was done. I called on the 29 to find out what was going to happen and they told me that the car can not be inspected through pictures and they will tow it to thier assessment centre in durban on the same day. Only on the 31st Dec they sent someone to take the car. As soon as I went back to work on the 06th Jan I called to find out what's going on and I was advised that the person handling this claim is Bugle Mdluli and I should email her and they game her direct line. After trying a number of times to get hold of this lady, I called back call centre which they told me the car is still with them in thier assessment centre but will go to jl panelbeaters the next day but will send me an sms. Waited the whole week, no sms at all until I called the next week on Friday and they told me the car is at jl in Margate, no1 bothered to call and tell me that or my dad. I called jl panelbeaters and they told me they have not touched my vehicle as it does not have an authorisation or details of the owner. I have them and called miway for an authorisation. Later in January they told me my car has been written off, tht I must request for a settlement letter which I dd, n it expired on the 31st of Jan coz they did not settle the car and requested for another one which also expired on 12feb they did I not settle again. Note that since this claim started I hv never spoken to this Bugle Mdluli I speak to different people and I call every second day they will tell me they will callback but no one does. I hv now requested a third letter but still no one is letting me or my dad if the vehicle has been settled or not but funds that they were suppose to send on this account as still not in. I have never seen insurance like this. An accident that happened so long ago but it has not been finalised and I dnt hv a car right now as they hv no finikised the claim. I have already spread the word for none of my friends or colleagues to use th I insurance and I will never use it myself if this is the treatment you get. I'm very disappointed.</p>