Horrible Customer Service + Early Deduction of Premium

<p>I was recently involved in my first accident. I did everything that was required of me timeously. It took a Miway claims agent 10days to even speak to me and that was after I made the call. I had been sending emails and calling different agents from day2 of logging my claim. The claims agent assigned to me had no manners and lacked efficiency. He hasn't followed up with me throughout my claims process (This includes calling me to advise me what is expected of me after an accident.) Miway has by far made this the worst experience for me.<br /><br />Other than that, my premium was deducted on the 15/12/2016. My agreed upon date was the 25/12/2016. According to Miway's customer service dept, they deduct early because it is Festive. Excuse me?<br />Surely this is ******** if not previously communicated or agreed upon by me?<br /><br />Miway's claims and customer service departments really need to up their game.<br /><br />I can't even begin to explain how disappointed I am with Miway.</p>