Horrible customer service!

We've had a horrible experience. Our home got struck by lightning and a few of our household equipment got damaged. After lodging the claim the call centre agent informed us that a service provider rep will pay us a visit, within 3 business days, and assess the damage to determine whether a repair or replacement was necessary. 5 business days later no one from miway or the service provider has contacted us, instead we constantly have to call for follow ups and get given the run around by unsympathetic agents. This is not professional and is totally unacceptable. The service is appalling, to say the least.