Horrible customer service
<p>After taking out a policy online and later deciding not to purchase the vehicle anymore I went back online to try and cancel my insurance with Miway with that being unsuccessful and requesting call back after call back I finally decided to call them and after being on the line for a while and being transferred from one department to another, a consultant finally answers and tells me that all the consultants who handles cancelation are currently busy and they can not assist me. So what am I supposed to do now, what until I eventually get a call back, keep wasting my airtime on them or just wait until the debit order goes off in two days??????
We're sorry to hear that you feel let down. We have passed your message on and someone will be in touch to assist you.
Best regards,
The MiWay Team
We're sorry to hear that you feel let down. We have passed your message on and someone will be in touch to assist you.
Best regards,
The MiWay Team
We’re so sorry to hear that your recent service experience has left you feeling let down and undervalued! We have since been in touch to assist you with your policy and also confirmed cancellation of your policy. Please don't hesitate to give us a call if there's anything else we can assist you with.
Best regards,
The MiWay Team
We’re so sorry to hear that your recent service experience has left you feeling let down and undervalued! We have since been in touch to assist you with your policy and also confirmed cancellation of your policy. Please don't hesitate to give us a call if there's anything else we can assist you with.
Best regards,
The MiWay Team
After saying that the policy has been cancelled and taken care of. Guess what..... The debit order still went of this morning. So no point of staying on the phone for more than 30 minutes intotal because clearly nothing was done to cancel the policy.
After saying that the policy has been cancelled and taken care of. Guess what..... The debit order still went of this morning. So no point of staying on the phone for more than 30 minutes intotal because clearly nothing was done to cancel the policy.
Thanks for bringing this to our attention. We will look into this and get someone to sort it out ASAP!
Best regards,
The MiWay Team
Thanks for bringing this to our attention. We will look into this and get someone to sort it out ASAP!
Best regards,
The MiWay Team
Please accept our sincere apology for any confusion that may have taken place. A member of our sales department has been in touch with you to resolve your query.
Please feel free to give us a call if there's anything else we can help you with!
Best regards,
The MiWay Team
Please accept our sincere apology for any confusion that may have taken place. A member of our sales department has been in touch with you to resolve your query.
Please feel free to give us a call if there's anything else we can help you with!
Best regards,
The MiWay Team