KP
Katlego P

1 reviews | Active since Jan 2016

13 Jan 2016, 16:24

Horrible customer relations from MiWay

Got a call from MiWay telling me that my excess has been forcefully increased from R2000 to R5000 due to the fact that I had been involved in two accidents. I was upset about it, but I understood where they were coming from - 2 accidents in one year is quite bad.<br> <br> What angered me was the MiWay representative telling me that I need to stop getting into car accidents. Does the insurance company thing it's fun getting into an accident? Do you think it was pleasant for me when a Land Rover hit my tiny i10 and I had to wear a neck brace? How does one \avoid being in an accident"? By definition"

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Replies (1)
MiWay Insurance
MiWay Insurance's reply18 Jan 2016, 12:46
Official
Hello Kpheeha,

We're so sorry to hear that your recent service experience has left you feeling let down and undervalued! Please be assured that this is not the kind of service we aim to deliver and that we've investigated and passed your notes on to all involved.

Ntokozo has since called to assist you with your policy and manged to restore your trust in us as your insurer. Please don't hesitate to give us a call if there's anything else we're able to help with.

Kind regards,
The MiWay Team