Horrible company to deal with.

Can someone at Miway please explain to me how it takes you 2months to finalize a 3 party claim? Claim and documents were sent on June 28 2023. The claim was approved and then sent to legal where it now sits on some manager's desk to be signed. His/her assistant just keeps telling me "I have asked for an update and will let you know, if you dont hear from me, check in again in 5 working days" Have you ever in your life seen such ****!