PV
Piierre V

1 reviews | Active since Jul 2023

31 Jul 2023, 09:11

Horrible company

Horrible Company!!!

I tried to register a claim with Miway, they keep telling me I must email the claims department. After the 4th email i eventually phoned back and after throwing a tantrum, David Ndhlovu helped me. It took them almost a week to get a service provider to come and pick up my vinyl cutter for assessment. Last week the service provider arrived, driving a city golf, to pick up a 1.5m x 1m vinyl cutter. He couldn't pick it up, so he decided to test the product here by us. He didn't even connect the cutter to the computer, to do the assessment and test it out. Needles to say, its been 2 weeks, and still no word on Miway, leaving me without income. Every time i phone David, they give me another excuse, emails gets ignored. All this trouble to try and save a R7000 payout.

Its the 3rd claim in 3 years, of which, i had to write a review twice, before getting service from them.

PLEASE STAY FAR AWAY FROM MIWAY!!!!!!!!!!!!!!!

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Replies (1)
MiWay Insurance
MiWay Insurance's reply31 Jul 2023, 09:13
Official
It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.

Best regards,
The MiWay Team