HORRIBLE CLIENT SERVICE!!!

Horrible service from your claims and legal staff. I had sent all the required information to a claims advisor, GALO on Friday 17th of April, while speaking to her, telling her to attach all documents. Today I get called by a legal advisor Vincent who doesn’t know how to talk to people, asking me about those very documents. The lack of communication in your organization is astounding! I am not your administrative clerk, I am the client and you are meant to do your job accordingly. I am absolutely beside myself in regards to this. I expected better from you guys, especially given I had done everything from my side & even more.