Horrible clams agent's experience

Last year my wife was involved in an accident and I registered the claim on the app and the only call she received was during the assessment stage and after that the claim was settled and this was not communicated to us. I only received a call from MBR and until today the vehicle is in for repairs and im sure Miway does not know this. I logged a query with one of the agents regarding my excess because i knew I was going to pay a R1000 less because i registered the claim online. Till today there is no feedback and now I had a claim fir my car and the assessor asked that I send the pictures of where the vehicle is damaged. I sent the pictures to Tshegofatso and to my surprise when i checked online the claim is closed. I was advised that by one of the assessors told me that the same oerson who handled my wife's claim is the same person who is dealing with my claim. As a paying customer I really think that you could pick up a phone and call me. I am unhappy with this kind of service. Can i get a speedy resolution.