rH
renay H

1 reviews | Active since Nov 2016

24 Jan 2017, 16:17

Horrible claims experience with Miway

<p>My husband was involved in an accident on the 24th December 2016 and upto today my claim hasnt been resolved This is over amonth agao. . i have been phoning and following up -on the 10th of Jan.17 the consultant confirmed to me that my car is write off and i need to send the papers of the car and settlement letter from the bank. the couriers collected my car spare keys and todate it has been resolved. the assor Lionel told me he needed to speak to my husband about the accident and go to the scene i arranged that also on Sunday 22.01.2017 and todate i havent recieved feedback. its seems the Assor is looking for reason to declined my claim. i will accept that my husband could have been death in the accident. My husband is a responsible man and he had no control over that accident. i need my claim to be sorted ASAP.</p>

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Replies (2)
MiWay Insurance
MiWay Insurance's reply25 Jan 2017, 07:54
Official

We really value your feedback and please accept our apology for the let-down. We have passed your message on and your claims handler will be in touch.


Best regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply26 Jan 2017, 11:53
Official

Thanks for your comment and for giving us a chance to have a look at what happened!

Lionel has since been in touch to discuss your concerns in more detail, and we assure you of our commitment to get the claim finalised ASAP. Please let us know if there’s anything else you need in the interim!


Kind regards,
The MiWay Team