TM
Thabang M

1 reviews | Active since Nov 2017

03 Mar 2026, 16:43

Horrible Claims Experience

Miway looks for reasons to reject claims. My item was damaged by water and they are rejecting the claim and are saying its accidental damage. This is very disappointing. People have told me that MiWay gives their assessors incentives to reject claims. An assessor needs to have 60% claims that are paid and 40% needs to be rejected. This is disappointing and i will need to find alternative insurance that actually pays claims. Cheap premiums and cheap service.

0
Replies (2)
MiWay Insurance
MiWay Insurance's reply03 Mar 2026, 16:44
Official
It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.

Best regards,
The MiWay Team
TM
Thabang M's update03 Mar 2026, 16:48
Reviewer Update
They better come back with good feedback. I don't understand how water damage is not covered.