Horrible claim experience

I submitted a claim on the 28th or 29th March 2022 for my wedding ring that got lost. Tshepo Temane phoned me on saturday the same week to get the information. He has been working on this claim since march until today i am being sent back and forth. I submitted everything they requested from me. They then approved my claim. On the 22nd of april he sent me their quote which i am not satisfied with. I raised my concerns with him the same day even before the claim was approved that you can get something at a lower price and think is the same as the expensive one but along the way realise that the quality is not the same as the expensive one. My wedding ring was insured for 32000 which they want me to go for something worth 19000 some odd rands. He said i can go get other quotes and sent him. On the 27th april i went to get a quote from one of the jewellers and on the 02nd may i went to get another one from one of the jewellers in Sandton as well. I sent to him and asked him to ignore the first one i sent and use the one i sent on the 2nd. He phoned me on the very same day or i phoned him because i’ve been making follow up with him so i can’t remember who phoned who exactly when he himself confirmed that they will pay R31380 into my std bank account and take access of R620. The next day he phoned me again requesting i send him another quote because i sent him a quote for 18ct which i owned 9ct before. I explained my reasons to take 18ct that the 9ct was more expensive than the 18ct that’s why i decided to take the 18ct. He asked me to send a 9ct quote that shows that it’s more expensive than the one i sent so that they can approve. I phoned the jeweller and asked them to send me that 9ct quote so that i can send it to my insurance. He phoned the jeweller on the same day asking if that quote is valid and why would the 18ct be less than 9ct which they jeweller explained why and i’ve already explained to him why. When i ask why would he go behind my back and ask such questions to the jewellers without letting me know of the next steps he said” I don’t have to tell you what i am going to do” which i also find it offensive and i am really being treated like a ********. I said but as a client i need to know because each and everything you do you still need to let the client know because you don’t know how it will be delivered to the client by the third person. Your intentions can be pure but it won’t be the same when it gets to your client. I had to cancel my insurance with them because this whole claim process thing has been nothing but a nightmare to me. I spoke to him on the 5th May and he promised to get back to me. I just found out that he requested other quotes from other jewellers meaning now i must go to that jeweller, fit the ring and make sure that i am happy. I am not going to waste my time, petrol and energy to go to the jeweller of their choice when i was told to go get other quotes and send to them. I wasted my time, petrol and airtime getting those quotes and everything that they’ve been asking from me. I am not going to go where they want me to go again. They must just pay this amount as confirmed to Jack friedman or myself. Either way i will be happy. I am very dissapointed i never expected such from them. I’ve been dealing with Miway for the past few years this is just something i never thought it would happen to me. I am so so dissapointed. As a client i am being made a fool or a popeye being sent from pillar to post it’s really not right to be treated this way and always be told to do this and you do as requested but they know that they are just wasting your time, money, petrol and energy. I’ve got other things to do i cannot run around like this. It’s almost two months now.