HORRIBLE AND STRESSFUL CUSTOMER EXPERIENCE

On the 27th /07/2016 I had a accident and it was reported ( C757704 ) , the claim was authorised and the excess was R7500 which was supposed to be paid by the 3rd party but I ended up paying from my own pocket. After more than a year on the 09/11/2017 the lady by the name of Kgomotso sent me an email updating me that she's still busy with that 3rd party claim but even now MIWAY has not paid me that money and they no longer communicating the status of the case with me . This year on the 02nd/05/2018 I was involved on another accident and reported it at MIWAY , ref C959952 and I was informed that the excess is R5500 and they will deal with the 3rd party regarding the payment . They authorised the claim on the 08th/05/2018 and told me to take the car to the repairer and pay the R5500 excess. I asked them how will I recover my money because I was never paid for the 1st claim, that's when I was informed that they are still busy with the 2016 3rd party claim. I'm so shocked and disappointed by the level of service that I'm receiving from MIWAY, I've been their loyal customer since 2014 and never missed my monthly premium but I'm not getting the service or the value for my money. My matters are not getting the urgent attention at all. I need MIWAY to attend to my 3rd party claims immediately and get them sorted as soon as possible and it is extremely ridiculous that one claim can take up to 3 years.