SH
Sydney H
1 reviews | Active since Jan 2020
14 Dec 2022, 10:12
Horrible
Exstreamly poor service... Had a claim for weather damage and they decided to write off my car before calling me to inform me and had tow truck companies phoning me for my cars location. When phoning miway to find out what happened no one knows what I'm talking about and they say my full comprehensive cover doesn't cover natural disaster. Been waiting over a week for a email stating why my claim was denied / car s****ped. So far I have 2 emails saying my car is being written off and they want my car keys and paperwork
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Replies (2)0
Replies (2)
MiWay Insurance's replyOfficial
14 Dec 2022, 10:29We don’t like that you’ve been disappointed; our sincerest apologies! Your message is with the right team and one of our service agents will be in touch shortly. Thanks for bearing with us and giving us a chance to turn this around for you.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
MiWay Insurance's reply14 Dec 2022, 10:29
Official
We don’t like that you’ve been disappointed; our sincerest apologies! Your message is with the right team and one of our service agents will be in touch shortly. Thanks for bearing with us and giving us a chance to turn this around for you.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
MiWay Insurance's replyOfficial
14 Dec 2022, 10:30It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you. Best regards,
The MiWay Team
The MiWay Team
MiWay Insurance's reply14 Dec 2022, 10:30
Official
It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you. Best regards,
The MiWay Team
The MiWay Team