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Lindokuhle

1 reviews | Active since Jun 2021

08 Apr 2024, 14:26

Horrible

Horrible service, no accountability from the agents even the managers, Jabu Mlangeni was supposed to have sent a release note on Friday for me to fetch my vehicle from the MiWay assessment centre, however by Monday today he still had not sent it, when I called to enquire, he could not provide an explanation as to why he had not sent me the release note. I requested to speak to his manager Kayshnie Shunmugam who showed no remorse or accountability didn't even apologise, horrible company, they will change things mid claim, refuse to provide telephone recordings, they are ******ing me of my claim money, I will be reporting this to the ombudsman

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Replies (4)
MiWay Insurance
MiWay Insurance's reply08 Apr 2024, 14:27
Official
It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.

Best regards,
The MiWay Team
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Lindokuhle's update10 Apr 2024, 14:05
Reviewer Update
A bunch of corporate *****sters I repeat do not do business with this company!!!!!!!!!!!
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Lindokuhle's update10 Apr 2024, 14:06
Reviewer Update
My car is stuck at their SMD assessment centre they are refusing to payout, I made such a huge loss, I regret the day I took out a policy with Miway

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Lindokuhle's update10 Apr 2024, 14:09
Reviewer Update
I am taking this matter to the ombudsman.