********** Customer Service by Miway Business Insurance

<p>I am absolutely horrified at the treatment that I received from Miway this morning. I've been on Hello Peter (twice) singing this company's praises. I not only have one, but two covers with this company- for both my personal and business needs. One would describe me as a loyal customer.</p> <p> </p> <p>So imagine my shock when I received a text telling me that my comprehensive cover was being suspended (without even consulting me on this). At the beginning of the year, Miway kept calling (borderline harassing me) to buy a device that I was exempt from. I had proof of the agreement pertaining to that exemption. But nobody was willing to listen. They threw me on the cancellation list (without my knowledge). </p> <p> </p> <p>That's where I came in contact with(Nimrod Mabena), their business retention specialist, who moved heaven and earth to assist me solve this misunderstanding. He even sent a written confirmation that detailed my policy was not to be touched and that I had an agreement in place. I guess nobody at Miway can read because all that was ignored and today I am sitting here without a comprehensive cover, despite me having a written confirmation from Miway and having spoken to hundreds of their call centre staff explaining what the agreement is between Miway and myself.</p> <p> </p> <p>To say I am disgusted is an understatement, I've zero trust in this organisation. It has zero care or customer service. They showed me today they do not only value me as a client, but they also do not value my life or those of my passengers. To top it off, I feel incredibly mistreated by the call centre staff and I cannot believe that this is how Miway treats loyal customers.</p> <p> </p> <p> </p> <p> </p>