MA
Manuel A

1 reviews | Active since Jan 2020

29 Jan 2020, 16:13

Honesty Chaps!

It is amazing how little info is passed on when an agent sells you a policy. Comprehensive cover they say.......... till you have to claim.......then the fine print ......rejects your claim. Being a honest customer gets you nowhere. My vehicle was recently damaged and initially thought someone had taken a sharp object and banged the vehicle. I lodged the claim and then discovered that my pitbull had taken a liking to the taste of the vehicle. I was honest and informed MiWay accordingly. They are quick to mention that all info supp**** needs to be accurate to not have your claim rejected. Clearly honesty gets your claim rejected. I have been a customer for many years now with minimal claims and have had only praise for you.......done are the days of free marketing on your behalf.......if there is a honest insurance company out there, that is willing to pay out when the unforeseen damage occurs I'm in the market. Contact me.

0
Replies (3)
MiWay Insurance
MiWay Insurance's reply29 Jan 2020, 16:20
Official
We’re so sorry to hear that your recent service experience has left you feeling let down and undervalued and we assure you that it is never our intention to upset you in any way. We have escalated your concerns and one of our agents will be in touch to assist you shortly!
Best regards,
The MiWay Team

Best regards,

MA
Manuel A's update29 Jan 2020, 16:32
Reviewer Update
Don't bother, your generic reply doesn't cut it.

MiWay Insurance
MiWay Insurance's reply29 Jan 2020, 16:57
Official
We can assure you that we have escalated your matter and an agent will be in touch to assist you.

Best regards,
The MiWay Team

Best regards,