Holding for over an hour is unacceptable

We have been trying to get hold of MiWay on telephone since yesterday (12/10/15) to no avail, we called their number *** of which when we follow the voice prompts to amend our current policy we get no response or a loop of us being directed to voice mail. We choose the 2 options available but never got through. This morning we decided to select the option of a new client of which a call center agent answered and transferred us, only that on the 2 occasions we tried we were on hold for over an hour and we had to hang up as we were losing airtime.<br> <br> Getting hold of MiWay is been a frustration on our side as we would like to cancel our policy, I have emailed [Email Removed] earlier today with my quer and apart from the automated response I have not received feedback from them.<br> <br> I hope this platform assist me to get hold of MiWay.<br>