Hold the call for 31 minutes and still not resolve

I contacted Mi Way today to query why my premium since joining have not been deducted. No clear answer could be given and as the changes were made to resubmit and amend I were informed my premium suddenly changed from R775 to R942 in two weeks time. I requested an explanation as my policy document received on 9 December clearly indicate premium R775, the customer service operator placed my on hold, held the call for 31 minutes and were then prompted to a voicemail and or return to main option board. I have to trust you with my vehicle and you could not even resolve and query, deduct an scheduled premium and or respond and rectify and or clarify my call. I am now using a financed vehicle without insurance. I am sure some else will definitely offer me a solution<br>