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seakhamuzi M

1 reviews | Active since Sept 2015

28 Sept 2015, 13:10

Hijack claim

when I took out the policy I did not mention my previous insurance history as I felt I didn't have a history& which I still don't have. I didn't claim I made a quotation & saw that I can fix the car on my own. Then I rejected the claim, it was never processed as It didn't pay out & I didn't pay any excess. <br> <br> To me that is not a incident or a claim that was concluded with my previous insurance Auto & General <br> <br> I feel the insurance is one way street, it looks for anything not to pay. Why can't it be beneficial for both parties? I am dealing with trauma & frustrations <br> <br> And for the record when Mr Deon Maritz came to asses my claim I disclosed the claim & explained to him why I didn't mention it as am no insurance expert. And this was my first car ever I never experienced anything like this. And if I short paid my premiums by r128 why can't you penalise me for that I pay & you settle my car, life goes on . my life is stuck & I can't sleep I can't focus at work.<br> <br> Why don't the insurance cancel the policy from the beginning as they can see your insurance history and wait for claim stage....it's very unfair &unprofessional.<br>

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Replies (1)
MiWay Insurance
MiWay Insurance's reply29 Sept 2015, 16:12
Official
Hello mazaviromakumbi,

We're sorry you're not happy with the outcome of your claim. Herman has since called to discuss your concerns with you in more detail. He has also explained what to do if you'd like to dispute the outcome. Please give us a call if you have any other questions.

Kind regards,
The MiWay Team

Best regards,