Highly Frustrated with Miway right now as it

I'm very frustrated with Miway and there doesnt seem to be anyone that is willing to assist me. I had an attempted theft of my vehicle on Saturday 30 November and I called them to assist as the vehicle is not drivable. They towed it to one of their service providers in Jhb (I live in Centurion) but that wasnt really an issue for me. On Monday 2 December I called to find out what the next steps are and they said that they will appoint an assessor and by Tuesday I will have a quote. On Wednesday I called and the assessor was only appointed on Tuesday and was going to assess the vehicle on Wednesday (no updated from the claims advisor to inform me of this). In the meantime on Wednesday I receive an email from a Curtley Bord asking me to provide them with a quote for the radio that was also ******, I rep**** and asked if they are wanting me to shop around for quotes on the radio and receive an out of office to contact Thando Kula which I did on Thursday. She then requested the correct claim number which I sent and to date have no received any feedback. I then called Miway on Saturday morning (probably around 9ish) requesting to withdraw the claim (as it doesnt make sense to pay such a high excess when the excess works out to 95% of the claim) and requested that they please tow the vehicle to my house and I can rather get it fixed myself. The person I spoke to was rather abrupt when speaking to me and informed me that he needs a manager to approve that. To date no one from Miway has made any contact with me - either to clarify the radio issue or to clarify the towing issue. Can someone from Miway please urgently call me to resolve this issues as it is now incredibly frustration.