Highly dissatisfied

I am highly disappointed in MiWay, I currently possess an active vehicle insurance policy with miway. Due to unfortunate circumstances the previous one lapsed which has now been reinstated, I have made contact with MiWay on the 04/04/2022 spoke with the gentleman, spoke to Gloria on the 11/04/2022. I was advised that an email with be forwarded to the relevant department and that it would be cleared within 72 hours on both occasions. On the 03/05/2022 I spoke with Samukelisiwe and was advised once again that it would take 72 hours to clear and that an email was forwarded. I have advised the necessary agents that this is an urgent matter. If this is not cleared within the next 24 hours then I will cancel my current active policy with MiWay. I can not imagine the tedious process I would be put through requesting a claim. I am highly disappointed and extremely dissatisfied.