Highly dissappointing service, wish I never changed my insurance to Miway

<p>On the 16 May 2016 at 2am in the morning there was a house ******* in my flat.</p> <p>I was in the flat alone when the incident happened. The ******s took my car keys and stole the vehicle.</p> <p>I contacted tracker to notify them on the incident and they recovered my car at 7:30am on the same day</p> <p>I called Miway(my vehicle insurer) to notify them on the incident, I informed tham on the burglary and the ****** vehicle that was subsequently recovered .</p> <p>I also informed them that the ******s still have my car keys(as they fled the scene with them) therefore I will need to change the locking system on the car.</p> <p>I informed the Miway consultant Sandile, that on Tuesday 17 May 2016 SAPS has informed me that I can go pick up the car at the impound, which I did do.</p> <p>Sandile then informed me that I will need to get a qoute from renault on the locking system change before they can process my claim.</p> <p>I submitted the claim and got paid out the money for the qoute (less my excess of R3500)</p> <p>A month later when I recieved the car back from Renault, I was informed that the car is still seen as ****** vehicle and I need to get clearance.</p> <p>I sent an email on 30 June 2016 to Miwayclaims inbox and cc'd Sandile(the Miway consultant who assisted me initially) informing them that the car has not been cleared and can they please assist on the matter.</p> <p>Sandile called me and told me that the vehicle recovery department would be in contact with me.</p> <p>I recieved no call nor any form of communication from anyone else after that.</p> <p>I called Miway again(myslef) a week later 7 July 2016 to enquire on the matter since I had not recieved a call or any form of communication and a week had lapsed.</p> <p>I got answered by a consultant called Cecil who asked for the initial case number and he informed me that on the system it is written as recovery of ****** car keys only, therefore Miway cannot assist me and I would have to pay for the vehicle clearance myself (this would cost me over R2000)</p> <p>I asked him how is this possible because I disclosed all the details of the incident including the burglary, the ****** car and recovery as well as the ****** keys so how is it my fault that only the ****** keys were documented on the system.</p> <p>I further informed him thatthey as trained consultants should have known better on how to disclose the full details of the case and I did my part as the custormer by disclosing the full details of the incident and it was there responsibility to advise me properly as well as make sure that all aspects of the vehicle are properly done</p> <p>He informed me that he would send an email to the vehicle assessor to ask him what they can do.</p> <p>I asked Cecil to CC me on the email that he would send the assessor on 7 jULY 2016 but till today, 8 July, I have not recieved an email, nor a call from anyone to assist me.</p> <p>I have already suffered the traumer of having being a woman in a flat alone while ******s were inside, I suffered traumer having my vehicle ****** and recovered(knowing that someone has invaded my personal space), I have paid R3500 excess to get the locking system on the car fixed(Miway paid me the qoute excluding the excess) and now on top of everything I have to take time off work again to clear the car as ****** and pay a further R2.5k which again I have not budgeted for.</p> <p>I have continously called Miway numerous times and they always promise to call me back but no one ever does.</p> <p>I changed insurance companies becuase I thought Miway was the best, but in my time of need they have left me dissappointed.</p> <p> </p>