Highly Dissapointing

I am beyond frustrated with the service I have received from MiWay regarding my claim.

From the beginning, this entire process has been stressful, disorganised, and completely unacceptable. At one point, MiWay could not even tell me where my vehicle was, which was extremely concerning and added unnecessary stress during an already difficult situation.

After eventually receiving my car back, I noticed damage on the rear bumper that was not there before the vehicle was taken for repairs.

To make matters even worse, MiWay then processed my payout into the wrong FNB account — an account that was already closed before the payment was made. This makes absolutely no sense, especially because my active Capitec account is the same account MiWay debits monthly for my premiums. I specifically confirmed the correct banking details, yet payment was still made into a closed account.

I was advised that a reversal request would be processed, but to date there has been no resolution, no urgency, and barely any communication.

Felicity, who was assisting me, was meant to get back to me but never did. After my first complaint, Tashreeq contacted me and sounded very sincere and willing to help, but since then he has gone completely silent as well.

At this point, I genuinely feel like MiWay does not care about me as a client. I have had to continuously follow up, repeat myself, and deal with unnecessary stress throughout this entire ordeal.

I am requesting:

Immediate feedback regarding the reversal and repayment of my funds into the correct account Resolution regarding the damage to my rear bumper Proper communication and accountability from MiWay

This entire experience has been exhausting and deeply disappointing.