Highly dissapointed!!!

Good day

I am writing to formally raise a complaint regarding the unacceptable delay in the repairs of my father’s vehicle, which was assigned to your approved panel beater (Mini Maxi penal beaters). The vehicle has now been with the insurance and panel beater for approximately 3 months , and during this entire period we have experienced ongoing delays, poor communication, and a complete lack of proactive updates regarding the progress of the repairs. We are constantly forced to follow up ourselves just to receive basic information, which is extremely frustrating and unacceptable.

This situation has caused significant inconvenience to my father, who is 75 years old and urgently requires his vehicle for his daily transport and personal needs. It is unreasonable for an elderly person to rely on taxis every day for such an extended period due to delays beyond his control. We request that this matter be escalated urgently and that you provide:

- A clear explanation for the excessive delay; - A confirmed completion date for the repairs; - Improved communication going forward; and Any possible assistance or alternative transport solution while the vehicle remains unavailable.

We trusted your approved service providers to handle this matter efficiently, but unfortunately the experience has been extremely disappointing.

Please treat this matter with urgency and respond as soon as possible.

Kind regards, Busi Mooka RD: Solly Ngwenya Policy holder : Audrey Radebe Claim Number : C***