Highly disappointed

I had a roadside assist claim on the 5th of June. It took forever for Angelina Mbatha to assist us. When we eventually got contacted by the tow truck, she had sent them to Durban City and we were stuck on Howick. After another wait that took forever, we eventually received a call to say we have to find a tow truck and pay for them and then request a refund. So at this point, having to had paid for accommodation the night of our breakdown, we now had to pay R1500 out of our pockets for a tow truck. We submitted the claim on that very same day for the refund. I called today to follow up on the progress of the refund, only to be told that it was never authorized. I now have to wait another 3 working days for the refund. I then get the email to say that my refund was authorized however it's missing the whole portion of the towtruck claim. This service is actually just disgusting. Insurance is supposed to help take away stress in an emergency situation, not add more stress for weeks to come. I am highly disappointed by the lack of service received from MiWay.