Highly disappointed

This has been the most stressful time and the whole process of this claim is draining me , I logged in a claim on the 7th Feb online and I didn't get any response ,i called on the 8th and spoke to cecil to log in my claim ,after that i have been sending him emails he doesn't respond and when i call his phone is forever on voicemail .i have no idea as to when i will be getting my vehicle ,this guy is just too busy to answer any question from clients .this has been the worst service ,now i have to use a taxi whilst my car is parked God knows where , and the consultants are just useless to clients .I WONT EVEN RECOMMEND MY FAMILY AND FRIENDS TO USE MIWAY.