Hi, previous encounters not so favourably, I was claim free since 2015 when I bought my vehicle

Hi, previous encounters not so favourably, I was claim free since 2015 when I bought my vehicle.My daughter had an accident on 3 Febr 2022 and the Miway consultants were rude, condescending and in no way user friendly.But I must say, the consultant that assisted me today, in registering an additional driver,was very efficient and friendly.