HelpMe by MiWay is not worth the hassle.

My fiancé signed both me and himself up for MiWay HelpMe services - a so-called remote panic button for times of distress. We both downloaded the app, and his app was working without any trouble, yet mine would not activate. My fiancé logged into his account from my app, without hassle, but still could not get into the app with my own number. Yesterday I called Miway at least 5 times to assist me with my app, and 2 out of these times someone would try to assist me (the first instance the person on the other end dropped the call after getting my info, the second time the agent, Sameera, told me she reactivated my number, as nothing seemed to be wrong from their end, but that it should be working after 30 minutes). The other times I was asked to call back as they were too busy to assist me, or the agent would point blank refuse to assist me, as the policy is on my fiancé's name. What boggles my mind, is that my fiancé specifically requested that this service be implemented on my phone, and was promised that I would be assisted... so when I called the company for assistance, and the agent refused to assist, I asked what the whole reasoning behind their refusal is. Firstly, the issue is with my number, on my device.... if my fiancé calls in to report the issue, and they ask him to try this or that, he needs to call me to try the methods described to him.... whatever the outcome is of the changes, he then needs to call back in to the Customer Care unit... and it is a constant back and forth. Secondly, if you spoke to him, and heard the issues that he raised, why refuse to contact me to assist with the problems on the spot? Or even when I called for the assistance.

Needless to say, we have decided to cancel this service, as the lack of Customer Care or assistance is appalling.