HELP WITH CLAIM

I submitted a claim to mi way on the 30th July of which i received a reply on the 31st July providing me with my claim reference number and representative whom was supposedly going to contact me in 2-3 working days. On the 31st i also submitted a claims inquiry on Miways website asking about my claim. On the 4th August i sent the claims section all my photo's and necessary details regarding my car and the accident of which i got a DoNotReply message saying my photo's have been received. I sent my claims representative Buhle Mdhluli an email explaining everything to her regarding the accident and my claim on the 4th August. On the 6th of August i sent Buhle all the policy details of the third party who crashed into me. Iv called miway and left a message asking them to call me back - which they didn't. Iv called Buhle and left messages regarding my claim, asking whats going on. I have received no communication from Miway or Buhle except automated responses today when i submitted complaints to Buhle and the complaints department. The service - if you can call it that has been disgusting. I certainly will not refer Miway to any one in the future.