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Bright-Girl Mhlongo

1 reviews | Active since Jul 2018

20 Feb 2022, 08:39

Hell's gate, ******* company

I cancelled my insurance with Miway, 2weeks ago. Friday I decided to check the confirmation email for my cancellation, to my surprise I found out that I had an accident in 2020 which never happened. I'm upset and disgusted. When I send email asking about this, I'm getting no help. Miway want to make my profile look bad. I've never had an accident and they are doing everything they can to pull me down. Please assist me. Miway is one company I would never refer to anyone. Stay away from this company people. When you leave to another company they would go out of there way to make you look bad ... Please assist me to make my name cleared with this. But as for miway, it's one hell of a company

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Replies (2)
MiWay Insurance
MiWay Insurance's reply20 Feb 2022, 09:28
Official
We’re so sorry to hear that your recent experience with us has not been up to standard and we assure you that this is not the level of service that we aim to deliver! Your feedback has been passed on to the right team and someone will be in touch soon to turn this around. 
Best regards,
The MiWay Team 

Best regards,

BM
Bright-Girl Mhlongo's update21 Feb 2022, 13:32
Reviewer Update
I spoke to Innocentia from miway regarding my issue. But she was no help. When she called in the morning she said on the invoice it's written incident, and I told her it's accident. She said she will callback she needed to get clarity from claims department. So miway doesn't write the correct info on invoice, I claimed for windscreen and they write wheel, incident for them it's a accident. Maybe i don't know the difference but I know I didn't have accident and want this to be sorted. Such a headache if only I knew wouldnt have taken the insurance with miway