Heading into a second month on my vehicle claim

I'm receiving absolute horrible service from Miway as my insurer on my motor vehicle claim. I had a few claims with Miway previously and had no hussles. My claim is dragging more than a month now, the claims assessor Shahid Koeries continuously come up with all sorts of findings every other week, I have informed Shahid Koeries with his manager that came to my house on a second visit, that they have no sympathy for me as a Miway client, We don't insure our assets to intentionally damage them, I have to follow up with my insurer on the progress of my claim. I feel I'm not being treated fairly and with dignity.