Harassment!!!

Today, I received six unsolicited phone calls from your call centre at the following times: 08:28, 10:29, 10:40, 12:42, 12:53, and 13:04.

This repeated and unwanted contact borders on harassment and appears to contravene several South African laws.

Under the Protection of Personal Information Act (POPIA), Act No. 4 of 2013, I have not consented to the use of my personal data, including my name and contact number, for direct marketing or unsolicited communication. Section 69(1) of POPIA specifically prohibits direct marketing by means of unsolicited electronic communications without prior consent.

Additionally, under the Consumer Protection Act (CPA), Act No. 68 of 2008, Section 11(1) grants every consumer the right to restrict or refuse unwanted direct marketing. Continuous contact after such refusal may amount to harassment as contemplated under the Protection from Harassment Act, Act No. 17 of 2011.

Please clarify how my personal details were obtained, and ensure that my information is immediately removed from all marketing databases in compliance with the above legislation.