Happy customer to disgusted

Terrible management of my insurance policy. I moved in Feb 2024 and updated my location with you guys, and to my surprise I find out today that my excess moved from 5k to 7.5k, and the extra mag cover of 10k just fell off my profile. When I spoke to the claims department, they say they can't see the wheel cover of 10k for 1k excess. I was transferred to client services and the person I spoke to there said they can see the cover on my account and that they need to follow up with their managers to listen to the recordings between my way and myself to confirm the cover. So you guys have 2 different systems that show 2 different covers for your customers? Been waiting for feedback from client services for long now. The consultant said I'd receive feedback in 30 minutes, but when I phoned back 4 hours later, the consultant said "all the managers are in a meeting". Ok so a 4 hour meeting so important they can't handle any customer issues??? So I am stuck and unable to drive because there's a meeting going on? Moving to outsurance for all my insurance policies with you, my movables, house insurance, MI warranty, my wheels, ect if I don't get feedback today. Also have a claim with a consultant who hasn't contacted me since yesterday. When I asked for someone new, consultant told me "he is away". Please stop making your problems the customers