Happy Customer

I registered a claim last week for a burst geyser. As you can imagine a burst geyser is an emergency. The person who initially helped me was not very helpful and didn't communicate much and this frustrated me a lot because i always spoke highly of Miway and loved the service that i got in the past. In one of the calls that i made to Miway i ended up speaking to Phumzile Phatlane.......What a star. I ma very happy with how my claim was handled because of her. Phumzile made me feel like i am the only client she was dealing with. She was very helpful, informative and caring. She made me relax and stop stressing about the claim because i knew someone is working on it. When she says she will call you back she does and in between she calls to check on whether the service provider has phoned you, has arrived, are you happy with their work etc. Her customer care on a scale of 1 to 10 where 10 is excellent service i would give her a 11. She's always ready to go an extra mile for a client. I would be happy if you can share this message with her.