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hlamza M

1 reviews | Active since Sept 2017

29 Aug 2019, 07:23

Happy Customer

I am writing this review as a humble note of appreciation for the outstanding customer service provided by Mihelp adviser on the 28th of August 2019. I was facing a problem with my car it could not start. I was attended by Mr. Tumisang Kolwane, working as a call agent (adviser) in your insurance department. Mr. Kolwane did not take long to rectify the problem. The ability to provide the resolution quickly exceeded my expectations and he was patient enough to listen to my problem.

I really commend the prompt service provided by Mr. Kolwane. He made sure that the problem was resolved and that I have arrived safe at home. He also advised me on how to avoid the problem from recurring. I am really pleased with the knowledge and s****s of your staff. The great service made me feel that you care about developing a long-term relationship that means more than just reducing the calls waiting.

I would love to recommend your company to anyone who needs insurance in the future. Keep up the good work.

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Replies (1)
MiWay Insurance
MiWay Insurance's reply29 Aug 2019, 08:07
Official
Wow - this is such a fantastic compliment and exactly the kind of feedback that we strive for! It’s so nice to hear that Tumisang is so enthusiastic about delivering awesome service and we are so happy to have him on our team. We’ll be sure to show him the recognition he deserves and we look forward to keeping you impressed for years to come.
Best regards,
The MiWay Team