Handling of my insurance claim

Going on Holiday in December I had an accident with my car and the front got damaged. I phoned Miway to report the accident and was told to take my car for assessment. I did that and I waited a week for them to come back to me and tell me the price to fix my and my access. They told me that I will be contacted when my car must go in to be fixed. It is now already 2 months and I am still waiting for the call to fix my car. I am really not happy with the service I got from Miway. To me this is unacceptable to have to wait 2 months for damage to be fixed on my car.