HALF SERIVCE FOR A FULL CLAIM!

After claiming for damaged tyres due to a pothole, I thought the service and process was smooth and easy. However only I later realized I was not given the full service of replacing the tyres and fixing the rims. This resulted in a slow punch because the rim was bent and letting air out. I have been enquiring about this and asking for a way forward since 21st April, with countless emails to Palesa Kekana and Spoint who were dealing with the claim. Palesa has since stopped responding to my emails and is just ignoring me. I would like someone from MIWAY to make the effort of at least contacting me and assisting me instead of the calls from them to offer me a new product to buy. The product i took was for tyres and rim damage and I expect to get what I pay for. VERY DISSAPOINTING CUSTOMER SERIVCE WITH ZERO OWNERSHIP OF A QUERY FROM START TO END.