Had an accident within grace period, resub will be made on the 10th, claim has been finalized but cannot pay out due premium not received yet, a link was sent to me and everytime tried to make payment it fails, informed Miway about the issue, someone

Had an accident within grace period, resub will be made on the 10th, claim has been finalized but cannot pay out due premium not received yet, a link was sent to me and everytime tried to make payment it fails, informed Miway about the issue, someone said yesterday that the premium was submitted to go off today, called today and someone else says no resub for premium to go off today was sent, while still on the phone with her the phone cut, she did not even attempt to call me back until now. Once this issue is sorted, I would be canceling both my person and business policy with Miway.