Gross Negligence

My son was in a accident with his vehicle. While the overall response was good, with collecting the vehicle and repairing, the after service of the returned vehicle has been seriously bad. The control arm snapped as my son was pulling into his work premises. If he had been driving on the road this would have had dire consequences not just to him, but his new-born, wife and other motorist. This is a serious offense which I believe was negligence on the assessors side, however Miway seems to be shunning their responsibility as we have yet to hear from anyone on their side. I have spoken with Mbali, Siselo, Teddy, mails have been forwarded to Teddy, Marice and Thembikile with no response or urgency. This has been ongoing since last week.