Grievience - Claim C725401

<p>I have insured my vehicle together with my household contents and personal items with this Insurance and I was so excited when I joined them after seeing their brilliant ads on electronic and print media.</p> <p>To my horror I got involved in a mottor accident where my vehicle had to be towed away, at their advice to a place of their choice and this happened on the 16th April 2016.</p> <p>I lodged my claim via their App and I got an automated email stating that my claim has been received and that my claim Administrator is Masechaba Mohale and she would get in touch with me within 2 - 3 working days.</p> <p>I never got any correspondence from this person either by email or telophonically.</p> <p>Out of concern I called and could not get hold of her and I eventually sent her an email on 21.04.16 asking if there's any update on the matter. And the person didnt bother returning my email.</p> <p>I then called again on 03.05.16 out of great panic as I am getting worried that I am using a courtesy vehicle that I only have 30 days of its use and in my thinking that should be sufficient to have a vehicle involved in any incident to be ready ar just about to be ready within that period of 30 days.</p> <p>I managed to speak to a gentlemen by the name of Andrew Kekana on this day of 03.05.16 and he sent out an email to this Masechaba and cc'd me together with AdvDocs email adress which would say to me there are a number of people who were able to view this email complaining that I am not getting any response from Masechaba.</p> <p>I was fortunate enough that she did respond and the response was of great shock to me stating that she is still waiting for a report from an assessor. This is after 2 weeks since the incident was reported and received a clain number, and that is service.</p> <p>05.05.16 I sent another email as I could not imagine it would take more than 2 days to get this report so my claim can be processed in order for my car to be fixed and NO response was afforded to my email by Masechaba.</p> <p>09.05.16 I sent another email and at least I did get a response stating that - STILL WAITING FOR THE REPORT FROM THE ASSESSOR.</p> <p>10.05.16 I sent a grievience email stating my concern as clearly I am going to be sitting without means of transport for a while now and this is how I get to and from office on a daily basis.</p> <p>The email was never responded to even though I had coppied the email adress: AdvDocs.</p> <p> </p> <p>I must say I am very concerned as I had expected a much much better service from this company I had thought it so high of and yet it seems their customer service is so POOR.</p> <p>Clearly customer well being here is not on top of their priority, they are only interested in taking premiums from clients.</p>