Great service Zandile Khunou and Ardinn Fonseca

On the 3rd of February 2023, my parents were involved in a motor vehicle accident in Mt Edgecombe – KZN at 14:00.

First responders were on the scene with immediate effect and were there to assist my folks. Unfortunately my dad was verbally harassed by both the paramedics and tow truck driver. The police did nothing. My dad is a heart patient and my mom has been diagnosed with Lupus and has a pacemaker. Both my parents heart beats and blood pressure were elevated due such a traumatic experience. My dad kept calm and cool, he had left his handset at home. MiWay Do Not Tow sticker displayed on front windscreen below the license disc.

My dad was approached by a Tow Truck driver and he was rudely spoken to. The tow truck driver insisted he worked for MiWay insurance. My dad said he needed to call in to the call centre and get authorisation. Before he could use my mom’s handset. The tow truck guy called “MiWay Call Centre” with his own handset.

My dad was re-assured that the Tow truck person was affiliated with MiWay and is a service provider. My dad was given a tow slip with which he didn’t sign. Car was towed to a destination unknown and he was not even given a contact number. My folks called me after all of this was done and they were rushed to hospital with which they were there for almost 3 hours for tests and observation. I get to Durban to help assist them as I am the only child for my family.

I put in a claim and to my surprise find out that the car was not towed by an approved MiWay service provider. Luckily car has NetStar tracker and was located. It was Saturday and I called the emergency number, explain my predicament. I was told to remain calm and everything will be ok and I was to call in on Monday to chase up on claim. Monday morning: I received a call from Zandile Khunou – I explained my situation. She was calm, cool and collective and handled my claim like a Rock Star. After getting all the necessary information she continuously asked about my folks and about their well-being. I also received a call from Arddin Fonseca as well. She assured me that everything was going to be ok and they were on my insurance claim. Car was located and removed from the Tow Truck company. Vehicle was sent to an approved MiWay panel beaters for assessment. Insurance claim was approved and they will commence fixing my dad’s car. I am truly humbled and my parents are on the road to recovery.

Arddin and Zandile even went out to the extent of getting car hire for my folks arranged. My folks eventually refused as my dad is pretty shaken up and needs time. Great service Zandile and Ardinn Keep Rocking!!