Great Service till sale is done, then MiWay is done caring

I had great service till the sale was done, and that first debit order went off.

I've been trying to do the self inspection for 2 weeks now. There is something wrong with the app, the banner to click on is not there. The first couple times I called I have the same conversation with the consultant... Have you downloaded the app, are you registered, are you logged in, I'm going to send you a link" This link takes you to a site where you download the app. Eventually someone actually tried to help, and we tried to register with my wife ID number, but had the same issue.. and called again with no luck.

I have e mailed Jade a couple of times, and never get a response from him. Someone might call me back, but I think its really bad service that I wont even get an acknowledgment e mail.. a simple - Thanks for the e mail, I sent it to someone who can help... not knowing if your e mails are being actioned is annoying

Yesterday I e mailed him explaining that I'm frustrated and we need to make a plan to get the inspection done. Again no reply... I just got an sms with an inspection center address which is more than 40KM away. I called the ones listed on the MiWay website that is closer and got told that they cant assist with inspections until lockdown level 2, so not sure what the point of the SMS was.

I am paying for car insurance, and if something happens now, I know it will be a big **** you from MiWay because the inspection was not done.

There must be another way? I sent you photo's of the car.. cant I complete a form with that. Video call for someone to look at the car, someone can come to our place and inspect, or fix the app? But I cant wait till lockdown 2 to get the inspection done?

Policy number - ***6