DH
Delphin H

1 reviews | Active since Dec 2015

15 Dec 2015, 17:31

Great service from Ntokozo Mjokane at Miway

In October, Miway had been incorrectly debiting my account and despite calling in to the call centre and explaining the situation, none of the agents could assist me. It had reached the point where I was going to change insurance companies. Mr Mjokane intervened and his service was excellent: he acknowledged that the company was at fault and he was willing to do everything possible to make resolve the problem (which was more than what the other agents offered!). He was friendly and courteous on the calls and knew what he was talking about

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Replies (1)
MiWay Insurance
MiWay Insurance's reply17 Dec 2015, 13:39
Official
Hello Delphin55,

We're sorry if we upset you initially, it is never our intention to do so. Thanks for allowing Ntokozo to step in and save the day by making things right! We'll be sure to congratulate him on a job well done!

Kind regards,
The MiWay Team