Great Service from Boledi

I needed to get my household cover sorted ASAP. So on Monday, I reached out to various insurance agencies for a quote. Since I was a MiWay User and had access to the App, I chose the chat facility in order to request my quote. I chatted to an agent and got timed out in 3 minutes - when you get timed out it gives you an option to Refresh (which would be nice if it actually worked). So I needed to start from scratch with another agent, Boledi. She helped me through the process step by step and explained all the queries I had. Then after almost doing the entire quote the silly app timed out again (and that elusive refresh thing didn't work again).

I kind of gave up hope with this quote thing and then Boledi (to my delight) phoned me back. I was just heading to the bathroom and asked her to phone me back, which she did within 10 minutes.

Boledi is a star! She understands that life happens and apps get timed out, and she also understands that when life happens, she has the capability to reach out to clients and give them great service. She deserves a 5 out of 5.

MiWay got my business because they where able to quote me in a couple of hours where the other insurers only phoned me back the next day.

I am giving you an overall rating of 4 because even though Boledi was Fantastic, I got really annoyed with the App and the first agent that assisted me. The App has so much ease of use - you can specify items correctly without being misheard and can discuss numbers without an entire office overhearing it, but having to restart from scratch after 3 minutes of inactivity is ridiculous. You then get stuck in the middle of something and need to start from scratch. If Boledi didn't phone me back, I would have most probably canceled my current insurance just due to irritation.