BP
Bronwyn P

1 reviews | Active since Oct 2018

16 Oct 2018, 11:21

Great service from 2 consultants.

I took out a policy with the Online Chat - this was so much easier - and Nomsa Mokoena from Miway assisted me in a great way. When I got to the dealership to take ownership of my vehicle, my policy date was incorrect together with the premium we agreed on - this I found out after speaking to another consultant (cannot remember her name). So basically she went and changed things on my policy. On the morning of 16/10 I woke up to a SMS received for Miway debiting my account - this was not agreed on. I then called Miway and spoke to Lerato Sibeko, she kindly referred me to her team leader - Seitshiro Mokgatlha. The service I received from these 2 people was unbelievable. So friendly, fast and convenient. Within just 15 minutes, they assisted me and sorted out everything correctly. All Miway staff can learn a thing or 2 from these 2 friendly people - Lerato and Seitshiro. Thank you for all your help!!!

0
Replies (1)
MiWay Insurance
MiWay Insurance's reply16 Oct 2018, 14:40
Official
This is such a fantastic compliment for Nomsa  and the team and we are sure that they'll be as excited about your feedback as we are. Thanks for taking a moment out of your day to let us know how helpful the team was - we'll be sure to high five all involved for a job well done!
Best regards,
The MiWay Team