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Bahle N

1 reviews | Active since Aug 2016

13 Aug 2016, 13:04

Great Service and conflict management. THUMBS UP!

<p>Good day,</p> <p> </p> <p>My name is Bahle Nteleki I have been a client of Miway for the past 2 years, I recently noticed a price increase on my car insurance premium which was not communicated to me, I proceeded to contact Miway absolutely furious about the increase and spoke to a senior consultant Mr Nkosi Mthembu. I was extremely upset with the increment and was prepared to take my insurance cover from other provider but the friendly and well spoken gentlemen took time to explain the reason behind the increase and also went on further to reassess my policy to give me a far better premium and lower excess. I was impressed with how this matter was resolved and wish to give Miway a Thumbs UP for their exceptional staff and service.</p>

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Replies (1)
MiWay Insurance
MiWay Insurance's reply16 Aug 2016, 10:52
Official

Thanks for taking a moment out of your day to let us know how efficiently Nkosi assisted you. We're thrilled to hear that he managed to turn your frown upside down and that he managed to update your policy to better suit your needs.

We'll be sure to pass your feedback onto him and high five him for making sure things were done your way!

Best regards,
The MiWay Team