Great Service

After I've had to contact MiWay multiple times to enquire about MiRewards, I finally gave up, and decided to get insured elsewhere as I found the client service agents extremely difficult to deal with. I contacted MiWay 8 times to enquire about the reward payment. McDillon, Gontse, David Mkotse and a couple of other consultants promised to get back to me but never did. These people are in the wrong field. Customer service is not what they're passionate about and I hope to never deal with them again.<br> <br> Upon my 8th request, I dealt with Enock. He was extremely apologetic and sincere and did what 7 other people failed to - requested the refund. Thanks Enock, for being patient and understanding and for catching the ball your colleagues dropped.<br> <br> After getting a competitive quote and deciding to cancel the policy, I had the pleasure of dealing with Thapelo Masinga who does what he says he'll do. He called when he said he would. He emailed what he said he would when he said he would. His word is his honour, and I hope he's excellent service doesn't go unnoticed. Thapelo - Thank you for your efficiency and keep up the good work!<br> <br> <br>