Great recruitment service, terrible customer service

Less than 2 months ago I left Santam for Miway in believing I would get superior service and better savings. When they recruited me, they would call me back within 2 minutes whenever I ran out of airtime. They secured me as a client but now that I am their client, I'm seeing a whole different side to them. 9th December 2017 I had an accident where a flying guinea fowl changed hit my windscreen and cracked it severely on the driver's side. I lodged a query in the morning on their app explaining what had happened and I received the ref: ********** 39 at 11.53 via email. I lodged the query on their android app under the tab "call me back". No one has called me back and now I'm stranded with a broken windscreen and I can't go anywhere until it's fully replaced. It's so disappointing how you can dedicate so much effort into recruiting new customers but then fail to show the same effort when you have acquired them. It's disrespected and undermining. I would have recommended Miway to other people from their initial recruitment, but like they say; the proof is in the pudding. .and now I've seen the poor service first hand on my VERY first insurance claim.