Great job Miway - You really came through for; however I encourage you to hold your business partners accountable.

I would like to express my appreciation for the exceptional experiences and high-quality services I have consistently received from Miway Insurance on multiple occasions. In November 2024, I was involved in an accident where my rear wheel came off. I submitted a claim to Miway Insurance, which was handled professionally, and they booked my car in at Renew-IT Randburg for a repair. I then started experiencing a lot of problems with Renew-IT Randburg from November 2024 to February 2025. When I finally collected the car from them, I took it to for a test drive, and within 30 minutes, the same rear wheel came off again. I was nearly hit by a large truck. Once again, Miway responded professionally with MiHelp Roadside assistance free offer and arranged for the car to be returned to Renew-IT Randburg. I applaud Miway with the speed which they took to get me helped cause it was a late at night and the surroundings were unsafe. Their Roadside Assistance works effectively and with extreme speed. It then took Renew-IT Randburg another month to fix the car, I still don't understand what's so difficult about just fitting in rear wheel. Since I lost trust with Renew-IT Randburg, I requested them to provide a root cause analysis, so that I can understand why the initial repair failed, but I was denied that information.

At that stage, I received exemplary guidance and support from Innocentia Kgano and her team in MiWay Complaint's Department. Their professionalism and assistance throughout each step of the process were greatly appreciated. They were and still are incredibly helpful.

The car was fine for a while, but sadly, about a month later, I noticed significant oil leak from the same rear wheel, and I noticed that they may have damage a certain car part, which appears to be visibly bend next to area where there is oil leakage.

Miway again assisted me professionally and helped return the car to Renew-IT Randburg for the third time, around May 2025.

The car has been in Renew-IT Randburg since from May 2025 till today. I'm currently paying Insurance and a car that I barely used since from November 2024 to date. I have to go to work, I've to do School runs, I've to go to Church, I've to travel to check my family in Limpopo, I've to attend family gatherings, sometimes I get stranded in the middle of the night when my kids are sick, all this because there is a disagreement between Miway and Renew-IT Randburg.

Up to this far, I'm impressed with the manner in which Miway handled all the situation. I'm giving you a high rating, but also asking you to press a little bit harder and hold Renew-IT Randburg accountable and give me my car back in good condition. I'm happy with you and very much disappointed with your business partner, Renew-IT Randburg.

Keep up the great work, Miway Insurance. 🙏🏼🙏🏼🙏🏼